{"id":29877,"date":"2022-05-25T10:36:13","date_gmt":"2022-05-25T09:36:13","guid":{"rendered":"https:\/\/faus-moliner.com\/informacion-a-facilitar-en-el-comercio-electronico\/"},"modified":"2022-05-25T13:55:33","modified_gmt":"2022-05-25T12:55:33","slug":"informacion-a-facilitar-en-el-comercio-electronico","status":"publish","type":"post","link":"https:\/\/faus-moliner.com\/ca\/informacion-a-facilitar-en-el-comercio-electronico\/","title":{"rendered":"Informaci\u00f3n a facilitar en el comercio electr\u00f3nico"},"content":{"rendered":"\n<p><strong>Antecedentes<\/strong><\/p>\n\n\n\n<p>De acuerdo con la normativa europea sobre derechos de consumidores, y sobre determinados aspectos de la venta y las garant\u00edas de los bienes de consumo, para que los consumidores que adquieren bienes o servicios por Internet queden vinculados, es necesario que el comerciante les facilite determinada informaci\u00f3n. Esta informaci\u00f3n comprende las caracter\u00edsticas de los bienes o servicios ofertados, as\u00ed como \u201ccuando proceda\u201d la existencia de asistencia y servicios posventa, las garant\u00edas comerciales y sus condiciones.<\/p>\n\n\n\n<p>En cuanto a la informaci\u00f3n que se debe facilitar sobre las garant\u00edas, la normativa europea prev\u00e9 que se debe indicar con claridad su contenido, elementos b\u00e1sicos, duraci\u00f3n, alcance territorial y los datos identificativos del garante (nombre y direcci\u00f3n).<\/p>\n\n\n\n<p><strong>Equilibrio e inter\u00e9s leg\u00edtimo<\/strong><\/p>\n\n\n\n<p>En la sentencia del TJUE aqu\u00ed referenciada, se aclara cu\u00e1ndo procede que se informe al consumidor sobre la existencia de asistencia y servicios posventa, las garant\u00edas comerciales y sus condiciones. El TJUE se\u00f1ala que la expresi\u00f3n &#8220;cuando proceda&#8221; debe interpretarse en el sentido de que debe facilitarse la informaci\u00f3n cuando dichas garant\u00edas o servicios existan. A partir de aqu\u00ed, se abren nuevos interrogantes: \u00bfsobre qu\u00e9 garant\u00edas existe la obligaci\u00f3n de informar: las que ofrece el fabricante o las que ofrece el distribuidor? \u00bfcu\u00e1ndo se considera que dichas garant\u00edas existen?<\/p>\n\n\n\n<p>Para responder a estas cuestiones, el TJUE hace un an\u00e1lisis basado en la necesidad de lograr un equilibrio entre la posici\u00f3n de las partes, entre la necesidad de lograr un nivel elevado de protecci\u00f3n de los consumidores, y la protecci\u00f3n de la competitividad de las empresas, especialmente de las medianas y peque\u00f1as.<\/p>\n\n\n\n<p>Atendiendo a estos criterios, la sentencia considera que las &#8220;garant\u00edas comerciales&#8221; incluyen tanto las ofrecidas por el comerciante como a las ofrecidas por el fabricante. Por otro lado, se apunta que el distribuidor s\u00f3lo debe proporcionar informaci\u00f3n sobre las garant\u00edas que ofrece el fabricante cuando dicho distribuidor se apoya en dichas garant\u00edas a la hora de presentar el producto al consumidor, haciendo de ellas un elemento central o decisivo de su oferta.<\/p>\n\n\n\n<p><strong>Publicidad de bienes y servicios<\/strong><\/p>\n\n\n\n<p>Siguiendo el mismo razonamiento de esta sentencia, cuando se utilizan ciertos argumentos en el marco de la publicidad de bienes o servicios, debe ofrecerse informaci\u00f3n completa y suficiente al respecto. Los responsables de cualquier material publicitario deben asegurarse no solo de que el mismo respeta los derechos de los competidores en el marco de la competencia leal; sino que, adem\u00e1s, deber\u00e1n asegurarse de no incluir menciones que puedan inducir a error o a confusi\u00f3n al consumidor medio (normalmente informado y razonablemente atento y perspicaz) respecto de las caracter\u00edsticas esenciales de la oferta que se presenta.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Antecedentes De acuerdo con la normativa europea sobre derechos de consumidores, y sobre determinados aspectos de la venta y las garant\u00edas de los bienes de consumo, para que los consumidores que adquieren bienes o servicios por Internet queden vinculados, es necesario que el comerciante les facilite determinada informaci\u00f3n. Esta informaci\u00f3n comprende las caracter\u00edsticas de los&#8230; <\/p>\n<div class=\"clear\"><\/div>\n<p><a href=\"https:\/\/faus-moliner.com\/ca\/informacion-a-facilitar-en-el-comercio-electronico\/\" class=\"excerpt-read-more\">M\u00e9s informaci\u00f3<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[272,374],"tags":[],"coauthors":[],"class_list":["post-29877","post","type-post","status-publish","format-standard","hentry","category-capsulas-ca","category-publicitat"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Informaci\u00f3n a facilitar en el comercio electr\u00f3nico - Faus Moliner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/faus-moliner.com\/ca\/informacion-a-facilitar-en-el-comercio-electronico\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Informaci\u00f3n a facilitar en el comercio electr\u00f3nico - Faus Moliner\" \/>\n<meta property=\"og:description\" content=\"Antecedentes De acuerdo con la normativa europea sobre derechos de consumidores, y sobre determinados aspectos de la venta y las garant\u00edas de los bienes de consumo, para que los consumidores que adquieren bienes o servicios por Internet queden vinculados, es necesario que el comerciante les facilite determinada informaci\u00f3n. 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